Shipping policy

At mooiehome.shop, we are committed to providing our customers with a reliable, convenient, and transparent delivery experience.

This Shipping Policy explains our shipping methods, processing times, delivery expectations, and other important information regarding your order.

By placing an order with mooiehome.shop, you agree to the shipping terms described below.

1. Free Standard Shipping

We provide free standard shipping for all orders placed through mooiehome.shop.

Customers do not need to pay additional shipping fees for standard delivery.

The shipping cost displayed during checkout will be:

Standard Shipping: Free

Our goal is to make online shopping simple and affordable by offering convenient delivery options without additional shipping charges.

2. Order Processing Time

After your order has been successfully placed and payment has been confirmed, our team will begin processing your order.

The standard order processing time is:

1–5 business days

During the processing period, we carefully prepare, inspect, and package your products to ensure they are delivered in good condition.

Please note that processing time does not include transportation time.

Orders placed during weekends, public holidays, or periods of high demand may require additional processing time.

3. Delivery Time

The estimated delivery time for orders from mooiehome.shop is:

15–20 business days

Delivery time begins after the order has been processed and shipped.

The estimated timeline includes:

  • Order preparation

  • Warehouse processing

  • International transportation where applicable

  • Local delivery procedures

Please understand that delivery times are estimates and may vary depending on circumstances outside our control.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing available delivery information.

If tracking information is available, it will be provided so you can monitor your package during transportation.

Please allow some time for tracking information to become active after shipment.

If you have not received shipping information within a reasonable period, please contact us:

Email: info@mooiehome.shop

Our customer service team will assist you with your order status.

5. Delivery Address Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully check:

  • Full name

  • Street address

  • Apartment or unit number

  • Postal code

  • City

  • Country

  • Contact information

mooiehome.shop is not responsible for delivery failures caused by incorrect or incomplete address information provided by the customer.

If you notice an incorrect address after placing your order, please contact us as soon as possible.

We will make reasonable efforts to assist before the order has been shipped.

6. Delayed Deliveries

Although we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors including:

  • International transportation delays

  • Customs processing

  • Weather conditions

  • Carrier delays

  • Public holidays

  • High-volume shopping periods

  • Unexpected logistics issues

Such delays are outside our direct control.

We appreciate your patience and understanding during these situations.

7. Customs, Duties, and Taxes

For international deliveries, customs procedures may apply depending on the destination country.

Customers are responsible for complying with applicable local regulations.

Any customs duties, import taxes, or additional government charges required by the destination country are handled according to local laws.

mooiehome.shop is not responsible for delays caused by customs inspections or procedures.

8. Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected delivery period, please contact us:

Email: info@mooiehome.shop

We will investigate the delivery status and communicate with the relevant shipping provider when necessary.

Customers should contact us within a reasonable period after the expected delivery date so that we can provide assistance.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photos or videos showing the damage

Our team will review the situation and provide an appropriate solution.

Depending on the circumstances, solutions may include:

  • Replacement

  • Refund

  • Other suitable resolution

10. Order Changes and Cancellation Before Shipment

If you need to change or cancel your order, please contact us immediately:

Email: info@mooiehome.shop

We will try to accommodate your request if the order has not yet entered the shipping process.

Once an order has been shipped, changes or cancellations may no longer be possible. In this case, customers may follow our Return and Refund Policy.

11. Contact Information

If you have any questions regarding shipping, delivery times, or your order, please contact our customer support team:

Company Name: mooiehome.shop

Email: info@mooiehome.shop

We are committed to providing reliable service and ensuring that every customer receives their order safely and conveniently.